RISK MANAGEMENT POLICY & PROCESS

At Synokem, responsibility means delivering quality, ensuring sustainability, and empowering lives through every decision we make.

RISK MANAGEMENT FRAMEWORK

Objectives

  • Consolidation of all risks faced by Synokem Group so that the Management has full visibility on the risk events
  • Enhancing capability to identify potential events that carry risks
  • Providing platform to identify and select appropriate risk response – Risk Avoidance, Reduction / Mitigation, Sharing and Acceptance.
  • Enabling management to consider entity’s risk appetite in evaluating Strategic business choices
  • Effectively assessing resource needs to prioritise and manage potential risks
  • Follow up and monitoring of the identified risks through the recommended action plans and timelines

Scope

  • This policy covers all topics directly impacting Synokem and its affiliate entities
  • Synokem overall Country level risks e.g. Safety, Crisis Management, Information security, are part of the Overall Risk management process at country level.

Governance Framework

  • Risk Owners (Individual Function heads) – Identify emerging risks, create mitigation plans, keep Risk Coordinator abreast of updates, manage risk they are accountable for, review with the Risk committee.
  • Risk Coordinator ensures governance is maintained, clarifies the process of identifying, assessing, responding & monitoring the risks and consolidates the Risk Register and discusses with the Risk Management committee.
  • Risk Management Committee – Review Risk Register regularly. Review risks ratings, prioritise action plans, point of escalation for any support / intervention needed.

RISK MANAGEMENT PROCESS

Risk Management is a continuous process to identify, assess and respond to risks facing the organization, according to the following steps:

Identify & Analyse

Evaluate

Prioritise

Treat & Reduce exposure

Monitor & Report

Identify & Analyze

  • Business & Functional Heads are responsible for identifying risks, as well as threats & opportunities. Risk must be well described with clear Risk Statement, contributing factors, root causes & consequences
  • Risk Coordinator will also identify risk areas independently or based on inputs from group
  • In case of risk being shared between functions, ownership must be agreed with departments impacted

Evaluate

  • The evaluation of the risk determines the severity (level of risk) and the likelihood of the risk by understanding the causes and consequences.
  • Severity is evaluated based upon criteria appropriate to the context of the risk and specific to Synokem e.g., Impact on Business/ Financials, Compliance status, reputation & normal operations
Severity Parameters
ImpactCriteriaMinor (1)Moderate (2)Major (3)
Business / FinancialPotential annualized loss< 0.2% of EBITDA0.2% – 1% of EBITDA> 1% of EBITDA
Legal / RegulatoryPotential penaltiesBelow Rs. 25,000Between Rs. 25,000 – 50,000> Rs. 50,000
ReputationPotential adverse publicity with Media / Patients / DoctorsCity / State level impactNational / International level impact
Business disruptionStoppage of normal operationsOne-off / Short term at individual functionSustained at Org level
Impact on People / Environment / PatientsImpact on people / environmentTemporary Adverse Health / environment conditionsSerious Illness, risk to public health on large scale
Likelihood Parameters
LikelihoodCriteriaRemote (1)Likely (2)Highly Likely (3)
Occurrence of EventProbability of occurrence in next 24 monthsUp to 10%10% – 50%> 50%

Prioritize

  • Risk Register to have a prioritization of the risk by the Risk owners based on criticality taking into account the Severity and likelihood of occurrence.
  • Prioritization allows the management to determine the actions for risk mitigation, to allocate relevant budgets and resources in line with the level of risk exposure.
Likelihood
Medium
High
High
Low
Medium
High
Low
Low
Medium
Severity

Treat & Reduce Exposure

Risk treatment is a decision step with a clear strategy of definition and execution of mitigation plans:

  • Avoid – the preferred strategy when the risks are unacceptable and activities linked to the risk must be stopped or comprehensive controls/ change in activities should be implemented.
  • Mitigate – To reduce the frequency and impact of risk, Risk owners must make sure that the mitigation plans for each risk is prepared and tracked.
  • Transfer – Risk is also mitigated by having another party accept the risk contractually, partly or totally, through insurance, hedging, sub contracting arrangements (to be discussed along with Legal for each instance)
  • Monitor & Report – Risk management group will oversee the status of the aforesaid risks identified.

RISK

Treatment

  • • Avoid
  • • Mitigate
  • • Transfer

Manage Residual Risk